Unlock Maximum Performance with Data & Support
Our Customer Success Plans combine actionable data and flexible support options to ensure maximum performance and time to value with Cognex Modular Vision Tunnels. Choose from a range of plans based on your business needs.
All plans leverage Edge Intelligence, a software platform that offers robust analytics and delivers deeper insights into operations to inform data-driven business decisions.
Collaborate as needed
Leverage an expert partnership
|Standard Success Plan||Premium Success Plan||Personalized Success Plan|
|Get started with your Modular Vision Tunnels and browse training and support as needed. Upgrade to Premium or Personalized at any time.||Enhance your partnership with Cognex with key guidance and timely support when you need it most.||Take your Cognex partnership to new heights with personalized expertise and strategic alignment throughout your entire journey.|
|Learn more about your tunnels and solutions with self-service resources and tutorials||Ensure timely support with fast responses to critical events||Receive personalized guidance via quarterly business reviews with a dedicated support manager|
|Go further by requesting additional training and resources as needed||Partner with Cognex for an annual business review, tailored coaching, and an evaluation of tunnel performance||Proactive monitoring ahead of milestone events (i.e., holiday and peak season)|
|Includes Basic Edge Intelligence Tunnel Manager, with limited access to data and analytics||Empower your teams with seats at exclusive training events||Minimize disruption with fastest responses during critical events from advanced support personnel|
|Includes Advanced Edge Intelligence Tunnel Manager, with unlimited access to data and analytics||Drive business results further with increased access to expert coaching and training|
|Includes Advanced Edge Intelligence Tunnel Manager, with unlimited access to data and analytics|