Unlock Maximum Performance with Data & Support

Our Customer Success Plans combine actionable data and flexible support options to ensure maximum performance and time to value with Cognex Modular Vision Tunnels. Choose from a range of plans based on your business needs.

All plans leverage Edge Intelligence, a software platform that offers robust analytics and delivers deeper insights into operations to inform data-driven business decisions.

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Self-Guided, Always-On

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Collaborate as needed

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Leverage an expert partnership

Plan Summary
Standard Success Plan Premium Success Plan Personalized Success Plan
Get started with your Modular Vision Tunnels and browse training and support as needed. Upgrade to Premium or Personalized at any time. Enhance your partnership with Cognex with key guidance and timely support when you need it most. Take your Cognex partnership to new heights with personalized expertise and strategic alignment throughout your entire journey.
Learn more about your tunnels and solutions with self-service resources and tutorials Ensure timely support with fast responses to critical events Receive personalized guidance via quarterly business reviews with a dedicated support manager
Go further by requesting additional training and resources as needed Partner with Cognex for an annual business review, tailored coaching, and an evaluation of tunnel performance Proactive monitoring ahead of milestone events (i.e., holiday and peak season)
Includes Basic Edge Intelligence Tunnel Manager, with limited access to data and analytics Empower your teams with seats at exclusive training events Minimize disruption with fastest responses during critical events from advanced support personnel
Includes Advanced Edge Intelligence Tunnel Manager, with unlimited access to data and analytics Drive business results further with increased access to expert coaching and training
Includes Advanced Edge Intelligence Tunnel Manager, with unlimited access to data and analytics


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Cognex representatives are available worldwide to support your vision and industrial barcode reading needs.

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